Retail Therapy

Christmas & Holiday Special: Spending insights and consumer trends with Fleur Brown

'Tis the season to be shopping, and the retail world will soon be buzzing with festive delight. In this episode, we're diving deep into the heart of the retail sector's busiest time of year and what we can expect for the shopping season ahead. As the festive season draws near, join host ARA CEO Paul Zahra in a spirited conversation with Fleur Brown, ARA Chief Industry Affairs Officer.  Together, they unwrap the season's retail forecast, exploring the expected $66.8 billion pre-Christmas spending and how it compares to the previous year. Discover the impact of rising interest rates on holiday budgets and dive into the minds of value-driven consumers seeking quality and ethics in their purchases. Don't miss their insights on the significance of Black Friday and Cyber Monday in completing holiday shopping lists. The debate between online shopping and the in-store experience also takes centre stage, offering a fresh perspective on the ever-evolving retail landscape. For retailers gearing up for the holiday season, this episode offers essential advice on crafting successful Christmas campaigns and nurturing lasting customer relationships. Join us for an illuminating conversation that will have you well-prepared for the upcoming holiday shopping season.
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Keen to learn more? With the end-of-year shopping season fast approaching, the recently launched ARA Christmas & Holiday Resource Hub offers a specially curated collection of reports, consumer spending insights, podcasts, and media releases, all designed to enhance your strategic holiday planning. Access here: https://www.retail.org.au/christmas-holiday-resource-hub

Navigating change with Eric Morris

Joining us for some Retail Therapy is Eric Morris, former CEO of Brand Collective, which boasts a portfolio of iconic owned and licensed brands with more than 3,000 employees.
Eric has over 35 years of industry experience covering retail, wholesale, licensing, marketing and product development in both international and national organisations. He has held senior management positions with a who's-who list of household name companies including Myer, Disney and Reebok.
Eric knows a thing or two about leadership and we're thrilled to have him on as a guest.
In this episode, we delve into:
Gain first-hand knowledge from Eric's extensive industry experience
Explore the leadership philosophy that has guided Eric throughout his career
Understand the intricacies of managing change and transition in the retail sector
Stay updated on the disruptive challenges reshaping the retail landscape
Learn from Eric's personal journey and career advice for aspiring professionals
Get inspired by Eric's approach to growth and decision-making in the industry
Tune in to gain exclusive insights, discover innovative perspectives, and get inspired by Eric's transformative approach to the retail arena.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Fashioning the future with Elisha Hopkinson

Get ready for an exciting episode of Retail Therapy where we dive deep into the world of fashion, leadership, innovation, and sustainability with our special guest, Elisha Hopkinson, CEO of APG & Co.
Elisha has been an instrumental part of APG & Co for more than a decade and has worked in the fashion industry both in Australia and internationally for over two decades.
For over 50 years, APG & Co has curated a collection of Australia’s most beloved fashion brands including Sportscraft, SABA and JAG.
Key highlights from the episode:
How to stand out in the fiercely competitive fashion sector
Embracing change and transformation for success
The future of APG & Co’s brand portfolio
Elisha’s inspiring journey in the fashion industry
Overcoming self-doubt on the path to becoming a CEO
Elisha’s invaluable advice for aspiring leaders
Don’t miss out on this engaging episode! Tune in now and be inspired by Elisha Hopkinson and APG & Co’s incredible journey.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

Redefining convenience with Angus McKay

In this episode of the ARA's Retail Therapy Podcast, we have the privilege of sitting down with Angus McKay, CEO and Managing Director of 7-Eleven.
Angus has an impressive career background, including leadership roles at iconic companies like Fosters and New Zealand Milk, and he has been at the helm of 7-Eleven for over seven years.
This episode explores: 
7-Eleven's rise to popularity: Angus sheds light on how 7-Eleven became the most recognised convenience store brand in Australia. 
Leadership and management: With over 700 stores under his purview, Angus discusses his leadership style and the challenges of overseeing such a large entity.
Advice for aspiring leaders: Angus provides valuable advice for individuals aspiring to leadership roles, offering tips on how to prepare for significant responsibilities.
Innovation: Angus talks about the role of innovation within 7-Eleven and shares some future aspirations for the business.
Sustainability initiatives: The discussion delves into 7-Eleven's sustainability efforts, including their transition from plastic to plant-based materials for drinking cups.
Passion for retail and convenience: Angus reflects on his favourite aspects of the retail and convenience industry.
We extend our gratitude to Angus McKay for sharing his insights and retail experiences with us. 
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.

The importance of being customer-centric with Mark Ronan

Welcome to another episode of Retail Therapy, where we delve into the heartbeat of the retail industry. In this episode, we are thrilled to have a distinguished guest with us – Mark Ronan, the visionary CEO of Adairs. With over 15 years of diverse leadership experience within Adairs, Mark's journey is a testament to his profound understanding of the retail landscape.
This episode with Mark and ARA CEO Paul Zahra covers: 
Mark's leadership journey at Adairs
The Adairs growth phenomenon
Mark's evolution as a leader over the years and affinity for the retail industry 
Guiding leadership principles, including the importance of adaptive leadership
Putting innovation into focus
We extend our gratitude to Mark Ronan for sharing his insights and experiences with us. Thank you for tuning in to this captivating episode of Retail Therapy. 
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Beyond the mailbox with Catriona Noble

Joining us for some Retail Therapy is Catriona Noble, Executive General Manager, Retail at Australia Post.
Catriona is responsible for the organisation’s network of 4,320 Post Offices and is renowned for driving key transformation in many of her previous roles, including CEO of McDonald’s Australia and Managing Director at ANZ.
Australia Post has been a cornerstone of the country’s social fabric for generations. From the humble beginnings of delivering mail, it has evolved into a multifaceted organisation. In this insightful discussion, we delve into the pivotal role that Australia Post stores play in different communities, serving as essential hubs for connection and convenience nationwide.
In this episode, we discuss:
What an Australia Post store means to different communities
Aspirations for change at Australia Post
Catriona's leadership journey
The top career advice for budding leaders
The importance of giving back
Sustainability initiatives at Australia Post
Tune in now for this enlightening episode, and discover the incredible stories and insights behind Australia Post's journey to making a meaningful difference in the lives of millions!
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
 
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Retail revolution with Ian Bailey

Next up on the Retail Therapy podcast is Ian Bailey, Managing Director of Kmart Group.
With a wealth of experience in the retail industry, Ian Bailey assumed the role of Managing Director at Kmart Australia in February 2016. Later, in November 2018, he took on the responsibility of leading Wesfarmers’ Kmart Group division, which encompasses the Kmart & Target Australia businesses, Kmart Australia Sourcing, and ANKO.
Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s establishment and clarity of purpose, developing a strategic blueprint and an operational architecture for the transformation of Kmart’s business model from a traditional discount store chain to an innovative, modern, hybrid retail model.
Kmart Group is a true powerhouse within the Australian retail industry, with its two iconic brands, Kmart and Target, which are beloved by millions of shoppers. The Kmart Group operates 452 stores across Australia and New Zealand, plus an impressive online offering, and employs nearly 50,000 team members.
This episode of Retail Therapy delves into:
Ian’s journey at Kmart over the last 15 years
How to prepare for leadership at a high level
The top values to instil within your team
How Ian balances his work responsibility with his own lifestyle
Innovation at Kmart – what’s next
The best piece of career advice Ian has received
Tune in to gain valuable insights from Ian Bailey on the retail industry, leadership, and the future of this dynamic sector.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
 
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au

Being a visionary leader with Mirja Viinanen

Join us for an inspiring episode of Retail Therapy with Mirja Viinanen, CEO and Chief Sustainability Officer at IKEA Australia.
IKEA is the world’s largest furniture retailer and has cemented its status in Australia as the country’s most recognised Swedish homewares store, offering ready-to-assemble furniture, appliances, décor and other various goods. Mirja undoubtedly has a wealth of knowledge about the industry, leadership and sustainability so we’re very excited to have her join us and share some of her insights.
This episode covers:
Leadership aspirations from early childhood
IKEA's work in embracing sustainability and renewable energy
Fostering diversity, equality, and inclusion at IKEA
The essence of great leadership
Mastering customer retention in 2023
Plus, learn about Mirja's all-time favourite IKEA piece!
Join us for an engaging conversation that unveils the secrets of IKEA's success in Australia, its unwavering commitment to sustainability, and the key qualities that define great leadership
 
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
 
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
 
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Navigating the world of travel retail with George Tsoukalas

Get ready for an exciting episode of Retail Therapy with special guest, George Tsoukalas, Managing Director at Heinemann Australia.
George's impressive portfolio includes leadership positions at Nude by Nature, The Discovery Group, and L'Oréal. In this episode, we delve into the fascinating world of Heinemann, a global player in duty-free and travel retail, known for its exceptional offerings in perfumes, cosmetics, confectionery, and fashion.
This episode covers:
George shares Heinemann's vision to widen its scope and product range
Insights into the pandemic's impact on travel retail, and the strategic initiatives implemented by Heinemann to navigate the crisis
Leadership challenges faced during times of crisis and the critical qualities for effective leadership
Complexities and rewards of serving a global market
Heinemann's approach to catering to overseas customers
Insights into effective strategies for customer retention in 2023
Tune in to this episode for these valuable insights, plus many more, as we explore the world of retail with visionary leaders.
Thank you to our Principal Partner American Express for supporting this season of Retail Therapy.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
 
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
 
Follow us on LinkedIn, Facebook, Twitter and Instagram.

The next era of retail fashion with Tanya Deans

We are thrilled to present the next special guest on Retail Therapy - Tanya Deans, the President at Hanes Brands, Australasia. Tanya oversees iconic Australian brands like Bonds, Sheridan, Berlei, Champion, and more, establishing herself as a true fashion guru in the industry.
Join us as we dive into Tanya's journey and gain insights into the changes she has witnessed and driven within Hanes and its respective brands throughout her decades-long career.
This episode explores:
The opportunities, pressures and challenges that come with leading a company like Hanes, known for its rich history
Personal and business goals for the immediate future, providing a glimpse into Tanya's vision and aspirations
Tanya's passion for fashion and how her love for the industry developed over time
Gain inspiration from Tanya's career-defining motto or mantra and benefit from her wisdom, as she imparts valuable lessons learnt throughout her successful career
Learn about the significance of sustainability to Hanes
Explore the intricate process of brand acquisition and transformation
Tune in to this episode and gain valuable insights from a visionary leader in the retail industry, Tanya Deans.
Learn more about American Express: https://www.americanexpress.com/au/merchant/accept-amex-cards.html
 
ABOUT THE ARA: The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body, representing a $400bn sector that employs 1.3 million Australians. Learn more: retail.org.au
 
Follow us on LinkedIn, Facebook, Twitter and Instagram.